What currency are your prices in?

All prices are in USD.

What payment methods do you offer?

We accept PayPal and all major credit cards (including Visa, Mastercard, Discover, and American Express).

Are there any contracts, hidden charges or setup fees?

No contracts, no hidden charges, and no setup fees. 

How can I cancel my order?

Your order can be canceled. However, you must cancel the order before it is delivered to the freight forwarder.
But your custom order cannot be cancelled.

Where can I buy a coupon code?

You cannot buy a coupon code.

What is the refund policy?

Retail orders can be returned. But wholesale orders and custom orders are not refundable.

What is a retail order?

A retail order is an order for items that do not have a discounted price.

What is a wholesale order?

A wholesale order is an order for items with a discounted price.

Any questions?

Contact us at support@sinoglow.com.

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