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Shipping Policy

Do you offer free shipping?

Free shipping within the United States (Not available to Alaska or Hawaii) and $10 flat rate international shipping.

How long does it take to receive my order?

1. Retail orders: it takes 3-7 days for US territories, and 7-14 days for international shipping.

2. Wholesale orders: it takes 7-14 days by air freight and delivery , and 30-50 days by ocean freight and delivery.

What delivery providers do you use?

FedEx, UPS, DHL, TNT, USPS, DPD and GLS.

How will I know my order has shipped?

You will receive a confirmation email of shipping with a tracking number once your order is shipped.

Why does the website not support my country during checkout?

For some countries or regions, you will have to contact us to get a quote for the total cost.

What addresses cannot be delivered?

Remote cities (Executed in accordance with DHL/FedEx standards), islands, overseas territories, military address and P.O. Box addresses.

If your address is above, you will need to arrange local pickup in your country.

What is a wholesale order?

This is a one-stop sales service for customers, especially small business owners, and is a way to simplify the complex general trade import process and without the hassle of customs and shipping. 

How to transport wholesale orders?

There are two options, international ocean freight plus delivery and international air freight plus delivery.

Do I need to pay customs fees for international shipments?

International shipments are not subject to import duties, taxes, shipping charges and operating expenses.

Can you give me a quote for a trade order?

Yes, if you are an import company, we will provide you with a quote for all trade terms. Prices include FOB, EXW, CIF, DDP, etc., according to your requirements.

Any additional questions?

Contact us at support@sinoglow.com for questions related to shipping.
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