Return Policy

Thank you for shopping with Sinoglow.

If you are not completely satisfied with any of the items you purchase, please return within 30 days. We provide you with maximum peace of mind we offer a comprehensive 30 Days Return Warranty.

Prior to returning your items, please always contact customer service at support@sinoglow.com first, and let us know your issue and your order number, describe the issue and provide us with a few pictures that displays the problem. Please do not send your purchase back to the address of the website. The locations currently accepting returns are the United States and China.

1. We take responsibility for any defective products and for items that differ significantly from the depicted and received ones.
2. If you have chosen the wrong or do not like the item, we allow a return once we have received relevant information. To be eligible for a return, your item/s must be unopened and/or unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for all shipping charges incurred on returned.
3. The following orders are non-refundable.
a. Special offer orders.
b. Customized orders.
c. Sea orders.

1. We guarantee you a refund.
2. We do not accept exchanges.

After returning the item, please let us know the tracking number.
If you have any other questions, please feel free to contact our customer service at support@sinoglow.com.